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NEW QUESTION # 27
northern trail outfitters (NTO) wants to improve costume satisfaction by setting expectations around upcoming appointments.
When designing the costume service representative's user interface, in most cases which tow fields should be shared with the costumer about an upcoming appointment?
Choose 2 answers
- A. arrival window end
- B. scheduled end
- C. scheduled start
- D. arrival window starts
Answer: C,D
NEW QUESTION # 28
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?
- A. Maintenance Plan
- B. Product Item
- C. Assets
- D. Entitlement Plan
Answer: B
Explanation:
Product Items are records that track the location, quantity, and status of a product in inventory[43]. Product Items can be used to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked. Maintenance Plan is a feature that defines the recurring service schedule for an asset or a product[44]. Entitlement Plan is a feature that defines the terms of support for customers such as number of cases allowed or response time[45]. Assets are records that represent products that customers have purchased and that require service[46]. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_product_items.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.entitlements_templates_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_assets.htm&type=5
NEW QUESTION # 29
Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers
- A. Remove the match territory work rule
- B. Includes the match territory work rule
- C. Select working location enable primary on the working territories work rule
- D. Deselect working location primary on the working territories work rule
Answer: A,C
NEW QUESTION # 30
Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?
- A. Scheduling License
- B. Salesforce License
- C. Resource License
- D. Dispatcher License
Answer: B
Explanation:
This licensing will be required for the Field Service Schedule Optimization user, as it allows accessing Salesforce features and functionality such as optimization jobs and settings. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_permission_sets.htm&type=5
NEW QUESTION # 31
At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?
- A. Agent and Resource
- B. Dispatcher
- C. Mobile, Agent, and Resource
- D. Agent
Answer: C
NEW QUESTION # 32
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?
- A. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
- B. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
- C. Drag and drop the Service Appointments to other available Resources and run Optimization.
- D. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
Answer: D
Explanation:
Updating the Resource as not available allows marking a resource as unavailable for a specific time period due to sickness, vacation, or other reasons[27. Selecting the affected Service Appointments and pressing "Schedule" allows rescheduling multiple service appointments at once based on predefined criteria such as travel time or priority[28. Dragging and dropping the Service Appointments to other available Resources and running Optimization would reschedule service appointments manually and then run an optimization process that could override the manual changes[29. Asking the Customer Service Rep to call the customers and manually re-schedule for another day would not use the scheduling features of Field Service and could result in customer dissatisfaction or missed service level agreements. Changing the Scheduling Policy to "High Intensity" and activating the Background Optimization process would change the optimization criteria for all service appointments and run an optimization process in the background that could take a long time to complete[30. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_resource_absences_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_schedule_service_appointments.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_background_optimization_overview.htm&type=5
NEW QUESTION # 33
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?
- A. Create two Service Resources and assign them to the employee.
- B. Create one Service Resource and assign the relevant Permission Set Licenses.
- C. Create one Service Resource and assign the Technician and Dispatcher role.
- D. Create two Skills records and assign them to the Service Resource record.
Answer: B
NEW QUESTION # 34
Universal Container's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?
- A. Service Appointment Reports
- B. Street-level Routing
- C. Service Resource Dashboard
- D. Aerial Routing
Answer: A
NEW QUESTION # 35
Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?
- A. Only the primary assets related list on the work order object
- B. Both the primary assets and related assets related lists on the work order object
- C. Only the primary assets related list on the assets object
- D. Both the primary assets and related assets related lists on the assets object
Answer: C
NEW QUESTION # 36
A customer wants to send an email confirming opt-in when someone signs up for their emails via a form on their website. The email should arrive within a few minutes of completing the form, and all of the form data needs to be stored in Marketing Cloud to personalize the outgoing email. The customer has access to a developer for working with APIs, but they want to be able to change the email creative without involving the developer.
What should a consultant recommend?
- A. Use the WSProxy via SSJS to deploy the email after capturing form data.
- B. Use a Triggered Send Data Extension to capture form data and deploy the email.
- C. Use a SQL Query activity in Automation Studio to run hourly and deploy emails.
- D. Use a Send Email activity in Automation Studio to run hourly and deploy emails.
Answer: B
NEW QUESTION # 37
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
- A. Work Order records cannot be updated on a mobile device
- B. Field service mobile app
- C. Salesforce Touch
- D. Salesforce mobile app
Answer: D
NEW QUESTION # 38
Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers
- A. FSL Resource Permissions
- B. FSL Agent Permissions
- C. FSL Dispatcher Permissions
c. FSL Admin Permissions
Answer: C
Explanation:
These two permission sets give access to the Crew Management tool, which allows creating and managing crews and crew members. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_crews_overview.htm&type=5
NEW QUESTION # 39
Northern Trail Outfitters is planning to perform nightly batch loads into Salesforce from an external system with a custom Java application using the and the CIO is curious about monitoring recommendations for the jobs from the Technical Architect Which two recommendations will help meet the requirements?
Choose 2 answers
- A. Write the error response from the Bulk API status to a custom error logging object in Salesforce using an Apex trigger and create reports on the object.
- B. Use the getBatchInfo method in the Java application to monitor the status of the jobs from the Java application.
- C. Set the Salesforce debug logs level to "finest" and add the user Id running the job to monitor in the "Debug Logs" in the setup menu.
- D. Visually monitor in the Salesforce UI using the "Bulk Data Load Jobs in Salesforce in the setup menu.
Answer: B,D
NEW QUESTION # 40
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
- A. Integrate IoT data from their install base to detect asset issues.
- B. Launch a feedback survey to their install base and follow up on results.
- C. Review existing contracts for obsolete provisions and requirements.
- D. Establish a Preventative Maintenance program for their install base.
Answer: D
NEW QUESTION # 41
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?
- A. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.
- B. Create a custom text field to capture the customer's signature on Salesforce mobile app.
- C. Create an Approval Process from the Service Appointment for the customer's Authorization.
- D. Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
Answer: A
NEW QUESTION # 42
Time sheet entries can be associated to which two objects? Choose 2 answer
- A. Service resource
- B. assigned resources
- C. Work order line item
- D. Work order
Answer: C,D
Explanation:
Time sheet entries are records that track the time spent by a service resource on a work order or a work order line item[28]. Time sheet entries can be associated to work order line items or work orders using lookup fields[29]. Assigned resources are records that assign a service resource to a service appointment[30]. Service resources are records that represent the people or equipment that perform field service tasks[31]. Time sheet entries cannot be associated to assigned resources or service resources directly. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_time_sheets_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_time_sheet_entries_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_assigned_resources_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_service_resources_overview.htm&type=5
NEW QUESTION # 43
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?
- A. Create a Flow that adds two Signature Blocks when the Service Report Is generated.
- B. Create two custom fields for the Service Appointment and use Flows to capture each signature.
- C. Create two Service Reports and add one Signature Block to each Report.
- D. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
Answer: D
NEW QUESTION # 44
which configuration can universal containers use to brand the field service lightning mobile app?
- A. Company style sheets
- B. Company logo
- C. Company colours
- D. Company address
Answer: B
NEW QUESTION # 45
Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? (Choose two.)
- A. Products Required for Service Appointments
- B. Products Required for Service Resources
- C. Products Required for Work Order Line Items
- D. Products Required for Work Orders
Answer: C,D
Explanation:
These two ways should be recommended to track these inventory requirements in Salesforce, as they allow specifying which products are needed for work orders or work order line items and updating the inventory accordingly. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_products_required.htm&type=5
NEW QUESTION # 46
Northern Trail Outfitters (NTO) uses Salesforce to track leads, opportunities and order details that convert leads to customers. However, Orders are managed by an external (remote) system. Sales representatives want to view and update real-time order information in Salesforce. NTO wants the data to only persist in the external system.
Which type of Integration should an architect recommend to meet this business requirement?
- A. Data Synchronization
- B. Batch Processing
- C. Process Orchestration
- D. Data Visualization
Answer: D
Explanation:
https://developer.salesforce.com/docs/atlas.en-us.integration_patterns_and_practices.meta/integration_patterns_and_practices/integ_pat_data_virtualization.htm
NEW QUESTION # 47
The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers
- A. Select multiple Service Appointments from the list and bulk schedule them.
- B. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."
- C. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
- D. Select a Service Appointment from the list and press the "Schedule" action.
- E. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
Answer: A,B,D
NEW QUESTION # 48
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
Any employee from the customer account is eligible for support. Specific purchased products are eligible for support. What Objects should be set up for Entitlement Management?
- A. Accounts and Service Contracts
- B. Contracts and Assets
- C. Contacts and Service Contracts
- D. Accounts and Assets
Answer: A
NEW QUESTION # 49
Universal Containers UC wants to ensure that technicians enter required information only once when completing work orders on the field service lightning mobile app. The information entered by technicians need to also update the service appointment and the case that are associated to the work order.
What should consultant leverage to ensure the right data is captured from the field service lightning mobile app?
- A. Quick actions on cases, work orders and service appointment with required fields
- B. Process builder on case to update the service appointment and work order
- C. Quick action on the work order and flow to update the case and service appointment
- D. Lightning component with required field to update the case, work order and service appointment
Answer: C
NEW QUESTION # 50
Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visit and include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers
- A. Work Order Generation Method = One Work Order Line Item per Asset
- B. Service Appointment Generation Method = One Service Appointment per Work Order
- C. Service Appointment Generation Method = One Service Appointment per Work Order Line Item
- D. Work Order Generation Method = One Work Order per Asset
Answer: A,B
Explanation:
These two settings ensure that each inspection is completed within a single visit and includes all installed assets on site. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5
NEW QUESTION # 51
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