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The Salesforce FSL-201 Exam is a valuable certification for professionals who work in the field service industry, such as service managers, dispatchers, and field service technicians. The certification demonstrates that the candidate has a thorough understanding of FSL and can apply best practices to their organization's field service operations. Additionally, the certification can help professionals advance their careers and increase their earning potential.
The Salesforce FSL-201 exam is a challenging certification that requires a thorough understanding of the Field Service Lightning platform. It covers topics such as scheduling and dispatching, managing work orders, managing mobile workers, and optimizing field service operations. The exam also tests your ability to configure and customize the Field Service Lightning solution to meet the unique needs of your business.
NEW QUESTION # 34
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?
- A. Preferred Resources
- B. Match Fields
- C. Match Boolean
- D. Required Resources.
Answer: C
NEW QUESTION # 35
Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.
What should a Consultant recommend to meet this requirement?
- A. Change the Status field on the Service Appointment.
- B. Adjust the Scheduled End field on the Service Appointment.
- C. Update the In Jeopardy field on the Service Appointment.
- D. Post to the Service Appointment Chatter feed.
Answer: D
NEW QUESTION # 36
Northern Trail Outfitters wants to have a periodic, dynamic newsletter send to a set data extension, but the data In this data extension will be regularly updated and the subscribers inside could be removed/added multiple times.
What option should speed up the delivery while meeting these criteria?
- A. Journey that allows re-entry after exiting
- B. Single Send Journey
- C. Scheduled Automation using a Send Activity
- D. Scheduled Automation utilizing Triggered Send Emails
Answer: C
NEW QUESTION # 37
universal container UC services customers in multiple time zones. UC
Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed How should the consultant configure this?
- A. Configure the dispatcher user time zone to the same as territories they manage
- B. Set the dispatch console to display in the user time zone in field service settings
- C. Set the dispatch console to display in territory time zone in the field service settings
- D. Create the formula to calculate the time zone offset from the user to territory time zone
Answer: C
NEW QUESTION # 38
which work rule should a field service lightning consultant use to assign service resources based on related object records?
- A. match field
- B. resource availability
- C. required resources
- D. extended match
Answer: D
NEW QUESTION # 39
Northern Trail Outfitters uses a Salesforce Data Entry Source in their Journey that injects Salesforce Orders when they are either created or updated with a status of New, Currently Knitting, Shipped, and Complete. Their Journey works when orders are created, but they notice that it does not inject customers when their status is updated.
What could be causing this?
- A. The associated Contact should be updated to be injected
- B. Orders are not being updated from not meeting criteria to meeting criteria
- C. Orders should be set up to allow injection upon update in Connect Configuration
- D. Synchronized Data Sources poll for changes every 15 minutes at the quickest
Answer: C
NEW QUESTION # 40
universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time How could a service resource's timesheet be configured to track the total time spent?
on each step?
- A. Relate the timesheet entries to the work order line time
- B. Relate the time sheet to the service appointment
- C. Relate the time sheet to the work order line item
- D. Relate the timesheet entries to the service appointment
Answer: A
NEW QUESTION # 41
Salesforce users need to read data from an external system via HTTPS request.
Which two security methods should an integration architect leverage within Salesforce to secure the integration?
Choose 2 answers
- A. Authorization Provider
- B. Two way SSL
- C. Named Credentials
- D. Connected App
Answer: B,C
NEW QUESTION # 42
universal container is implementing work order management to better the support its clients Choose 2 answers
- A. Create work skills using the fsl lightning Managed package wizard. Assign the skills to service resources. And the skill to work type and work order
- B. Create the work skills using the FSL lightning web component. Assign the skill to service resources add the skill to work type
- C. Create the work skills using the guided setup wizard. Assign the skill to service to service resources using guided setup
- D. Create the work skill using setup. Manually assign the skills to service resources
Answer: C,D
NEW QUESTION # 43
Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?
- A. Define Work Types, Define Work Order Status, Set up Resource Skills
- B. Define Skills, Set up Skill Requirements, and Set up Resources Skills
- C. Set up Service Locations, Set up Location Skills, Define Work Types
- D. Set up Skill Requirements, Define Work Types, Set up Routing Rules.
Answer: B
NEW QUESTION # 44
which two considerations impact the scheduled time frame of multi-day work?
Choose 2 answers
- A. Homebase travel
- B. Break duration
- C. Assigned resource
- D. Resource skill level
Answer: B,C
NEW QUESTION # 45
Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should the Consultant take to meet these
requirements?
- A. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
- B. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
- C. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
- D. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.
Answer: B
NEW QUESTION # 46
Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work In which two ways can UC achieve this Choose 2 answers
- A. Leverage the match skills scheduling policy when scheduling appointments
- B. Create skills that relate to qualifications from setup and assign them to a service resource
- C. Create skills that relate to qualifications from the skills tab end assign them to a service resource
- D. Leverage the match skills work rule when scheduling appointments
Answer: B,D
NEW QUESTION # 47
Northern Trail Outfitters has a master data extension of 880,000 subscribers they want to randomly split into 11 groups to test different messaging strategies.
How could this be accomplished?
- A. Create a random data extension within Email Studio.
- B. Use Automation Studio with a random split activity.
- C. Create a random data extension within Contact Builder.
- D. Use Journey Builder with a random split activity.
Answer: A
NEW QUESTION # 48
Which three objects are associated to the Work Type? Choose 3 answers
- A. Products Required
- B. Skill Requirements
- C. Articles
- D. Resources
- E. Service Appointments
Answer: A,B,C
NEW QUESTION # 49
Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?
- A. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
- B. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
- C. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.
- D. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
Answer: C
NEW QUESTION # 50
Northern Trail outfitters (NTO) want to track the report on individual tasks completed, including part consumed and pricing details, as part of the work order completion process. NTO want to schedule one or multiple tasks to the different technician as needed How should the consultant meet the requirements utilizing the standard field service lightning data model?
- A. Create work order line item, each with its own child service appointment
- B. Create a multiple service appointment each with its own child work order line item
- C. Create a multiple service appointment, each with its own child task records
- D. Create a custom object records, each with its own child service appointment
Answer: A
NEW QUESTION # 51
Northern Trail Outfitters (NTO) uses Salesforce to track leads, opportunities and order details that convert leads to customers. However, Orders are managed by an external (remote) system. Sales representatives want to view and update real-time order information in Salesforce. NTO wants the data to only persist in the external system.
Which type of Integration should an architect recommend to meet this business requirement?
- A. Data Synchronization
- B. Process Orchestration
- C. Batch Processing
- D. Data Visualization
Answer: D
Explanation:
https://developer.salesforce.com/docs/atlas.en-us.integration_patterns_and_practices.meta/integration_patterns_and_practices/integ_pat_data_virtualization.htm
NEW QUESTION # 52
In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers
- A. Resource's Home Base
- B. Service Appointments
- C. Google Traffic Data
- D. Resource's Travel Speed
- E. Service Appointment Dependencies
Answer: A,B,C
NEW QUESTION # 53
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