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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

Question 1

What type of metrics can be viewed in an Action Map Report?
Response:

A. Agent logins and shift adherence
B. Bot-to-agent transfer count
C. Call duration and hold time
D. Offer impressions, acceptances, and conversion rate

Question 2

Which elements are configured during the initial creation of a queue in Genesys Cloud?
(Choose two)
Response:

A. Queue name and division
B. Skills assigned to the queue
C. Associated outcome scores
D. Queue's voice and digital permissions

Question 3

In a GPR comparison test, what does the system evaluate?
Response:

A. Skill proficiency levels
B. Agent salary and bonuses
C. Differences in queue wait times
D. Performance of GPR versus existing routing method

Question 4

Predictive Engagement reports in Genesys Cloud can be scheduled for automated delivery.
(True/False)
Response:

A. True
B. False

Question 5

In GPE, what is a "Journey"?
Response:

A. A summary report of daily routing activity
B. A training module for GPE AI models
C. The path a visitor takes across touchpoints and channels
D. A list of queue transfers within IVR

Solutions: