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IBM M6040-520 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Process and Engagement | - Sales cycle and opportunity management - Value-based selling techniques |
| Solution Positioning and Sales Knowledge | - Customer requirements analysis - Solution mapping and positioning |
| IBM Retail Store Solutions Overview | - IBM Retail Store Solutions portfolio overview - Retail industry challenges and IBM value proposition |
IBM Retail Store Solutions Sales Professional mastery test Sample Questions:
Question 1
What does TGCS divide its retail sales force into to better serve its worldwide retail customers?
A. Sectors
B. Geographies
C. Territories
D. Divisions
Question 2
Which SurePOS terminal delivers maximum adaptability and is ideal for the supermarket environment?
A. SurePOS 100
B. SurePOS 500
C. SurePOS 300
D. SurePOS 700
Question 3
When was the first TGCS supermarket scanner developed?
A. 1970's
B. 1960's
C. 1950's
D. 1980's
Question 4
Which 5-phase method does TGCS recommend for developing compelling value propositions and effective solutions for customers?
A. Client Value Method (CVM)
B. Customer-Centered Selling Method (CSM)
C. Signature Selling Method (SSM)
D. Customer Relationship Method (CRM)
Question 5
In which segment are physical conditions demanding and POS equipment exposed tocontaminants not found in other retail environments?
A. Specialty Retail
B. Chain Drug/Grocery
C. Food Service and Hospitality
D. General Merchandise
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: C |








