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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP BusinessObjects Support Fundamentals | - Incident handling processes and support workflow
|
| Topic 2: SAP BusinessObjects Architecture and Components | - System architecture overview
|
| Topic 3: System Monitoring and Maintenance | - Performance and availability monitoring
|
| Topic 4: User and Security Management | - Authentication and authorization concepts
|
| Topic 5: Troubleshooting and Incident Resolution | - Common system and user issues
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
What are key components of SAP Enterprise Support offering? (Choose two)
- A. Global Support Backbone
- B. Extended Product Support
- C. Mission Critical Support
- D. Implementation Roadmap
Correct Answer: A,C 🗳️
What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)
- A. The maximum time for providing corrective action for critical issues
- B. The Initial Response Time (IRT)
- C. The dedicated support consultant that has been assigned to the customer
- D. The products supported as defined in the SLA
Correct Answer: A,B 🗳️
What is contained in an SAP EarlyWatch Alert report? (Choose two)
- A. System configuration
- B. User's login and password
- C. Performance overview
- D. Additional recommendations from support consultants
Correct Answer: A,C 🗳️
When you have reached a limit in processing a message what would be helpful for you to move forward?
- A. Good working relationships with colleagues with whom you can share and discuss ideas.
- B. Take as much time as you need to think about the customer's issue on your own.
- C. Send the customer as much documentation as possible so they can find the solution themselves.
- D. Call the customer and tell them that you cannot progress their message.
Correct Answer: A 🗳️
What is a level1 support task upon receiving a message?
- A. Contact the customer to complete any information that may be missing.
- B. Enable and analyze the traces.
- C. Reproduce the issue described by the customer.
- D. Provide a workaround.
Correct Answer: A 🗳️
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