Your social status should never limit your study options: whether you prepare at a desk or only during mealtime on a job site, the three FSL-201 versions at TorrentExam put the material within reach.
Salesforce FSL-201 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce - Implementing Field Service Lightning |
| Exam Number: | FSL-201 |
| Exam Price: | $200 USD |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 60 |
| Passing Score: | 68% |
| Available Languages: | Spanish, Japanese, English |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Service Cloud Consultant |
| Exam Format: | Multiple-select, Multiple-choice |
| Recommended Training: | Implement Salesforce Field Service (FSL201) – Trailhead Academy Prepare for Your Salesforce Field Service Consultant Credential |
| Exam Registration: | Salesforce Certification Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or at authorized Kryterion testing centers |
| Pre Condition: | Recommended: Salesforce Certified Administrator, Salesforce Certified Service Cloud Consultant, and hands-on experience with Field Service Lightning |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/fieldserviceconsultant |
Salesforce FSL-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Field Technician Mobility | 10% | - Manage work completion and reporting - Configure Field Service mobile app - Enable offline functionality and sync |
| Topic 2: Introduction to Salesforce Field Service | 10% | - Define components and capabilities - Identify use cases and business value - Understand data model and architecture |
| Topic 3: Contractor Management | 10% | - Configure scheduling preferences for third parties - Set up contractor capacity and visibility - Track work performed by contractors |
| Topic 4: Core Field Service Elements | 20% | - Configure work orders, service appointments, and assets - Set up service resources, locations, and products - Define operating hours and service territories |
| Topic 5: Initial Configuration | 15% | - Configure profiles, permission sets, and access - Set up geocoding and data integration rules - Enable Field Service licenses and settings |
| Topic 6: Dispatcher Console | 15% | - Manage assignments, Gantt charts, and filters - Monitor resources and update appointments - Navigate console and configure views |
| Topic 7: Scheduling and Optimization | 20% | - Create work rules and service objectives - Manage appointment lifecycle and status transitions - Configure scheduling policies and optimization engine |
Your FSL-201 Questions, Answered Around the Clock
- Core Field Service Elements (20%)
- Introduction to Salesforce Field Service (10%)
- Initial Configuration (15%)
Salesforce - Implementing Field Service Lightning Sample Questions:
To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers
- A. Return Order
c. Product Transfer - B. Product Receipt
- C. Work Order
Correct Answer: A,B 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers
- A. Create a new Work Order and Service Appointment.
- B. Create a new Service Appointment on the original Work Order.
- C. Reschedule the Service Appointment for the new date.
- D. Reschedule the Work Order for the new date.
Correct Answer: B,C 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
- A. Configure the Auto Dispatch scheduled job.
- B. Leverage Resource Schedule Optimization.
- C. Shuffle daily work manually via the Gantt.
- D. Enable Drip-feed to dispatch the next appointments.
Correct Answer: D 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
Universal Containers's Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose ? answers
- A. Custom mabile application
- B. Salesforce mobile application
- C. Salesforce Field Service mobile application
- D. Salesforce browser-based application
Correct Answer: C,D 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?
- A. Create a process to change the owner of the service appointment to the assigned technician.
- B. Enable the sharing features in the Field Service settings in the Setup menu.
- C. Configure a sharing rule to share dispatched service appointments with the assigned resource.
- D. Create a user territory for the technicians' primary and secondary territories.
Correct Answer: B 🗳️
Explanation: Only visible for TorrentExam members. You can sign-up / login (it's free).
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