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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Engagement and Sales Process | - Identifying opportunities in lifecycle services - Partner and channel collaboration model |
| HP ServiceOne Services Framework | - Service lifecycle value proposition - Support, maintenance, and managed services concepts |
| Selling HP PPS Service Value | - Customer pain points and value-based selling approach - Solution bundling with hardware and services |
| HP PPS Portfolio Overview | - Overview of HP Personal Systems and Printing solutions - Positioning of HP PPS within enterprise and SMB markets |
| Service Positioning and Competitive Differentiation | - Competitive landscape overview - HP service differentiation in printing and PC ecosystems |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
A customer is nearing the expiration of their existing service engagement. When asked about a renewal,
they expressed a desire to maintain the same SLA and conditions and keep existing hardware. A review
of their hardware inventory shows that it is no longer supported. Which renewal option should you offer?
- A. Hardware Refresh
- B. Upgrading with HP Contract
- C. HP Post-Warranty Care Pack
- D. Purchasing an extended warranty
Correct Answer: A 🗳️
Which statement is true about HP Care Pack Services?
- A. HP Care Pack Services cover multiple pieces of equipment with one service level.
- B. HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level. - C. HP Care Pack Services cover multiple pieces of equipment with multiple service levels.
- D. HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
Correct Answer: B 🗳️
When is the best time to offer HP Contractual Services?
- A. At the time of the new hardware purchase
- B. Upon renewal of the existing services agreement
- C. 10 days after the expiration of the HP base warranty
- D. Anytime during the hardware lifecycle
Correct Answer: B 🗳️
Which HP PPS Services allow customers to add leasing of the new hardware purchased within the
pricing?
- A. HP Priority Services
- B. HP Care Pack Services
- C. HP Standard Contractual Services
- D. HP Custom Contractual Services
Correct Answer: D 🗳️
Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select
two.)
- A. HP Priority Services
- B. HP Configuration Services
- C. HP Care Pack Services
- D. HP Standard Contractual Services
- E. HP Custom Contractual Services
Correct Answer: D,E 🗳️
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